LabVIEW shipping example (niScope EX Multi-Device External Clocking (TClk).vi) gives error -250033 when trying to synchronize two 5122 with TClk and external clock

[Takigawa]

Hello,

I have a customer who has PXI-1031/8186/2x5122 with LabVIEW 7.1.
He wants to synchronize the two 5122 to acquire total of 4 channels at
13MHz clock. So, I tried to run the shipping LabVIEW Example of
NI-Scope named "niScope EX Multi-Device External Clocking (TClk).vi"
This example code gives an error "-250033" from "niTClk Synchronize.vi" when I run.

The parameters are shown in the attachment file (sorry for Japanese error message, but you can see the error code).

I tried to check any other parameters that I could change at the customer's site, but never solved any problems.

I'm trying to find out the NI-Scope/NI-DAQmx version numbers from the customer, so it should come in within a few days.

Are there anything I need to do to make this example program to work?
Or as my customer does, you can just feed 4 analog signals with a given
trigger level and external clock connected into "CLK_IN" on the front
panel running at 52MHz (from the Agilent function generator).

If you can consider any reasons and hopefully the solutions to the customer, that would be great!

Thanks,

Kaz
NIJ


ExtClk_01.JPG:
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[psisterhen]

A knowledgeable engineer suggested two things to check on their system:

1) Make sure their PXI Chassis is properly identified in MAX.  The
driver software needs to know what chassis they're using to make the
automatic routes.

2) Make sure they are using NI-Scope 2.9.  This version contains a
bug fix related to divided-down external clocks and TClk, which looks
like what the customer is doing.  This driver was released last
month and is available for download on the web.

If completing both of these does not fix the problem, we would need to see the error message in English.

Hope that helps,

Patrick